Integrate your systems to deliver better customer service.
Does your website integrate fully with your back office software (e.g. Reapit, Vebra, Jupix)?
For most UK estate agencies:
Our new People Exchange service takes integration way beyond this, to an entirely new level – giving your business a huge competitive advantage.
As estate agency websites become increasingly sophisticated, they accumulate huge amounts of valuable intelligence: names, emails, vendor leads, viewing requests, search profiles, requests for email alerts.
Homeflow People Exchange synchronises this data with your back office software, so that you can make it available to your staff.
This means they can be fully informed when speaking to customers in branch, or on the phone – to provide market-leading customer service.
Mary is looking to buy a property. She’s spent time on your website, looking at 23 Acacia Drive many times, and several other properties, including 42 New Road, which she has bookmarked.
When Mary walks into your branch, do you know this?
At the moment, your back end software can’t connect that the Mary who looked at your website is the same Mary that is speaking to your team.
David and Michelle call into your branch and sit down with your negotiator. You discuss properties that may be appropriate for them.
In an ideal world, you’d create a website account for them directly in your software system, adding these two properties automatically. Then have the system automatically generate a branded email, thanking them for their visit and inviting them to visit their website search profile.
This is basic customer service in many industries, including the insurance industry, the airline sector, and banking. You wouldn’t dream of calling British Airways to talk about your flight booking next weekend, and not have them aware of your passenger names, and current seat allocation. And you wouldn’t call your bank, and not expect them to know about the online transfer you made yesterday on your phone.
By knowing every vendor, applicant, landlord and tenant, as a unique individual, from every point at which you connect with them; you can deliver market-leading customer service.
Only a small handful of the larger corporate agencies are achieving this at the moment.
It’s our objective to bring the same advantage to all agencies, regardless of size.
Read more on why you need deeper website and software integration.
Independent, or part of a corporate group? One branch or one hundred?
If you’re an estate agency, we’d like to work with you.
With Homeflow's Live Chat you can ensure your customers receive human contact and convert to real leads
We're proud of the relationship we have with over 500 UK estate agencies - from the largest corporates, to the smallest independents.
Homeflow: 5 star website, 5 star service! Thank you to the whole team at Homeflow. Fantastic customer service and a wonderful product that does exactly what we want it to do! Our customers frequently comment on the quality of our website in comparison to others out there. We absolutely love it.
I originally set up an Adwords campaign myself but knew that it lacked the depth and expertise to ensure a healthy ROI. It was shortly after that I was recommended Homeflow’s PPC service. After a straightforward telephone call I knew this was the right decision. I provided a brief and within a couple of weeks we were up and running. Our website visits increased significantly and as a result new customers are being gained on a regular basis. The regular conversations and reports show the results, enabling me to report back to our Directors. This has become a vital part of our marketing spend.
I have found it a pleasure dealing with Lisa and the team at Homeflow. The team are friendly and efficient on the phone and over email. They are always looking at ways of helping us improve and better our website. I highly recommend using Homeflow.
We have used and relied on Homeflow for over 10 years. We are currently in the process of updating our website and I am confident we are in safe hands! Lisa Reid (our account manager) is marvellous - extremely knowledgeable and couldn't be more helpful. John Alexander (in Support) is also worthy of mention, as any issues are swiftly dealt with by him. Very happy with both the Homeflow product and level of service. Highly recommended.
"So the free valuation tool has already worked - we had our first valuation on the Sunday just after you added it! Great news - we hope to turn that into an instruction in the coming week!! I have also added the URL to our Facebook ads so we will see what happens with that. We had around 400 link clicks on our ads last month so if even 2% of that use this tool then we can engage with them even more. I think this could be a winner!!"
When we started using Homeflow Calendar on the Peter Alan site, we hoped that it would achieve two things for us. First, to improve our customer experience – to make it fast and easy to book a convenient time for a viewing or valuation, 24/7. Our second objective was to free up time in our branches, by simplifying the process of arranging appointments. The Calendar is doing the job well and is generating more than 100 online bookings a month.
We set out to identify the very best partner to provide cutting-edge websites to members of NAEA and ARLA, and it quickly became evident that Homeflow is the clear market leader. They have an outstanding technical platform, alongside a real passion for their product, and we are thrilled with the new NAEA and ARLA design they’ve created.
I'm very pleased with Homeflow Benchmarking. As a non-technical person, it’s been really useful for me, to benchmark our website against some of our industry competitors nationally. It has identified some of the areas where we can improve the customer experience. So I really would recommend that you get Homeflow in to have a look at your website and give you free Benchmarking.
Working with Homeflow has been a very positive experience. We like being looked after, being loved and cared for. We need to keep our site evolving, and Homeflow deliver that.
My dealings with Homeflow over the years have been an absolute delight. It is refreshing to use a company that provides not only an exceptional service, but does so at a reasonable cost. Nothing is too much problem for the Support and Customer Success teams. On top of all this, they are also nice people to do business with and they have certainly improved our image in our particular market place
Thompsons Estate Agents have been with Homeflow for a number of years and have always been very happy with the service that they provide. The staff are always very helpful and are able to answer any queries that we may have, we are now looking to upgrade our website with them and we very much look forward to seeing the end result.
If you have any questions or would just like to know more, just get in touch.
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